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Can I still change my delivery address after placing my order?
The delivery address can only be changed before dispatch, i.e. before it has been processed by the logistics department. This usually takes 1-2 working days.
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When will I receive a shipping confirmation?
You will receive a shipping confirmation with a tracking number as soon as your order has left our warehouse.
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How can I redeem a discount or voucher?
You can enter a discount code or voucher code in your shopping basket during the ordering process. Depending on the promotion or value, this will be applied automatically.
Can't find the right answer? Simply use our support.
How much are the shipping costs?
We do not have a minimum order value or a minimum quantity surcharge. We clearly state the shipping costs on the product pages, in the shopping basket and again on the order page. Delivery within Germany is free of charge for orders over £80.00. Additional customs duties and fees apply for deliveries to countries outside Europe. Shipping costs overview
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Are partial deliveries possible?
We only ship all ordered items in one shipment.
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What secure payment options are available in the shop?
Credit card, Klarna, PayPal, Google Pay, Apple Pay, bank transfer and other country-specific payment methods. All payments are processed via secure and encrypted connections to protect your data. Payment methods overview
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Can I change the payment method for my order?
You cannot change the payment method for an order that is already being processed. You can cancel the old order and place a completely new order with the desired payment method in our online shop.
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How does the return process work?
Within 30 days without giving a reason, in the original packaging. The return must be prepaid. Return details
Can't find the right answer? Simply use our support.
How can I cancel my order?
Please cancel your order with our support team. Our customer service will process the cancellation for you immediately.
Can I exchange an item?
Unfortunately, we do not offer direct exchanges. Once we have received and processed your return, we will automatically refund your money so that you can reorder the replacement items you want.
Can't find the right answer? Just use our support.
Can't find the right answer? Simply use our support.
Can I still change my delivery address after placing my order?
The delivery address can only be changed before dispatch, i.e. before it has been processed by the logistics department. This usually takes 1-2 working days.
Can't find the right answer? Simply use our support.
When will I receive a shipping confirmation?
You will receive a shipping confirmation with a tracking number as soon as your order has left our warehouse.
Can't find the right answer? Simply use our support.
How can I redeem a discount or voucher?
You can enter a discount code or voucher code in your shopping basket during the ordering process. Depending on the promotion or value, this will be applied automatically.
Can't find the right answer? Simply use our support.
How much are the shipping costs?
We do not have a minimum order value or a minimum quantity surcharge. We clearly state the shipping costs on the product pages, in the shopping basket and again on the order page. Delivery within Germany is free of charge for orders over £80.00. Additional customs duties and fees apply for deliveries to countries outside Europe. Shipping costs overview
Can't find the right answer? Simply use our support.
Are partial deliveries possible?
We only ship all ordered items in one shipment.
Can't find the right answer? Simply use our support.
What secure payment options are available in the shop?
Credit card, Klarna, PayPal, Google Pay, Apple Pay, bank transfer and other country-specific payment methods. All payments are processed via secure and encrypted connections to protect your data. Payment methods overview
Can't find the right answer? Simply use our support.
Can I change the payment method for my order?
You cannot change the payment method for an order that is already being processed. You can cancel the old order and place a completely new order with the desired payment method in our online shop.
Can't find the right answer? Simply use our support.
How does the return process work?
Within 30 days without giving a reason, in the original packaging. The return must be prepaid. Return details
Can't find the right answer? Simply use our support.
How can I cancel my order?
Please cancel your order with our support team. Our customer service will process the cancellation for you immediately.
Can I exchange an item?
Unfortunately, we do not offer direct exchanges. Once we have received and processed your return, we will automatically refund your money so that you can reorder the replacement items you want.
Can't find the right answer? Just use our support.
The satch pack is a cleverly designed school bag for children from 5th grade onwards. The spacious main compartments offer plenty of room for A4 folders, A4 documents, and books, ensuring your kids arrive perfectly organized for school. The satch backpack also features a zippered compartment with an organizer on the front. This compartment securely stores your cell phone, tablet, and power bank. The adjustable and interchangeable swaps on the front are also impressive. A skateboard, for example, can be attached to the bag.
A4 documents
A4 folder
Back with ventilation system
Chest strap
Ergonomic shoulder straps
Height-adjustable carrying system
Hip belt / Cross belt
Main compartment divided
Main compartments 2
Padded back
Side pockets
Stable stand
Tablet compartment
Water-repellent
Robust, stylish backpack for children
Made of water-repellent, recycled polyester
Combines individual style and comfort
2 spacious main compartments close with two-way zippers
Rear main compartment, suitable for A4 folders, with a large slip pocket
Front, padded main compartment, suitable for A4 documents, with side protection
On the front, a two-way zippered compartment with organizer
Organizer consisting of a padded tablet compartment, cell phone compartment, mesh pocket, zippered compartment for the power bank, mesh zippered compartment, and 6 attachment loops
On each side, a slip pocket with a mesh insert, suitable as a bottle holder for bottles up to 1 liter
Breathable back padding with height-adjustable carrying system (according to the manufacturer, suitable for children between 1.40 m and 1.80 m m)
Ergonomically shaped, mesh-padded carrying straps with height- and length-adjustable chest strap and load control straps and elastic attachment option for headphones
Removable hip belt with mesh-padded pelvic fins
Sturdy, mesh-padded carrying handle on top
Stable stand thanks to reinforced base
Adjustable, interchangeable attachment options (swap) at the front, e.g., for a skateboard