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Can I still change my delivery address after placing my order?
The delivery address can only be changed before dispatch, i.e. before it has been processed by the logistics department. This usually takes 1-2 working days.
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When will I receive a shipping confirmation?
You will receive a shipping confirmation with a tracking number as soon as your order has left our warehouse.
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You can enter a discount code or voucher code in your shopping basket during the ordering process. Depending on the promotion or value, this will be applied automatically.
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How much are the shipping costs?
We do not have a minimum order value or a minimum quantity surcharge. We clearly state the shipping costs on the product pages, in the shopping basket and again on the order page. Delivery within Germany is free of charge for orders over £80.00. Additional customs duties and fees apply for deliveries to countries outside Europe. Shipping costs overview
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Are partial deliveries possible?
We only ship all ordered items in one shipment.
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Credit card, Klarna, PayPal, Google Pay, Apple Pay, bank transfer and other country-specific payment methods. All payments are processed via secure and encrypted connections to protect your data. Payment methods overview
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You cannot change the payment method for an order that is already being processed. You can cancel the old order and place a completely new order with the desired payment method in our online shop.
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How does the return process work?
Within 30 days without giving a reason, in the original packaging. The return must be prepaid. Return details
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How can I cancel my order?
Please cancel your order with our support team. Our customer service will process the cancellation for you immediately.
Can I exchange an item?
Unfortunately, we do not offer direct exchanges. Once we have received and processed your return, we will automatically refund your money so that you can reorder the replacement items you want.
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Can't find the right answer? Simply use our support.
Can I still change my delivery address after placing my order?
The delivery address can only be changed before dispatch, i.e. before it has been processed by the logistics department. This usually takes 1-2 working days.
Can't find the right answer? Simply use our support.
When will I receive a shipping confirmation?
You will receive a shipping confirmation with a tracking number as soon as your order has left our warehouse.
Can't find the right answer? Simply use our support.
How can I redeem a discount or voucher?
You can enter a discount code or voucher code in your shopping basket during the ordering process. Depending on the promotion or value, this will be applied automatically.
Can't find the right answer? Simply use our support.
How much are the shipping costs?
We do not have a minimum order value or a minimum quantity surcharge. We clearly state the shipping costs on the product pages, in the shopping basket and again on the order page. Delivery within Germany is free of charge for orders over £80.00. Additional customs duties and fees apply for deliveries to countries outside Europe. Shipping costs overview
Can't find the right answer? Simply use our support.
Are partial deliveries possible?
We only ship all ordered items in one shipment.
Can't find the right answer? Simply use our support.
What secure payment options are available in the shop?
Credit card, Klarna, PayPal, Google Pay, Apple Pay, bank transfer and other country-specific payment methods. All payments are processed via secure and encrypted connections to protect your data. Payment methods overview
Can't find the right answer? Simply use our support.
Can I change the payment method for my order?
You cannot change the payment method for an order that is already being processed. You can cancel the old order and place a completely new order with the desired payment method in our online shop.
Can't find the right answer? Simply use our support.
How does the return process work?
Within 30 days without giving a reason, in the original packaging. The return must be prepaid. Return details
Can't find the right answer? Simply use our support.
How can I cancel my order?
Please cancel your order with our support team. Our customer service will process the cancellation for you immediately.
Can I exchange an item?
Unfortunately, we do not offer direct exchanges. Once we have received and processed your return, we will automatically refund your money so that you can reorder the replacement items you want.
Can't find the right answer? Just use our support.
The ergobag GLOW pack set is the ideal school bag set for kids from 1st grade onwards. Made from water- and dirt-repellent polyester, the bag offers durability and protection in all weather conditions. The bright, colorful colors not only create an eye-catching look but also increase visibility and safety on the way to school. This clever school bag set includes practical accessories such as a pencil case, a pencil case, a spacious sports backpack, and five customizable Kletties. With the GLOW pack set, your little ones will start the new school year well-equipped and safe!
A4 documents
Back with ventilation system
Chest strap
Ergonomic shoulder straps
Height-adjustable carrying system
Hip belt / Cross belt
Key holder
Padded back
Side pockets
Stable stand
Water-repellent
School bag set for kids from grade 1 by ergobag
Made of water- and dirt-repellent polyester
Clever school companion with reflective effects
Large main compartment, suitable for A4 documents, closes with a backpack lid and magnetic snap fastener
Innovative drawstring with compression effect to bring the weight closer to the back at the top of the main compartment
Inside, a flexible book compartment, close to the back for better weight distribution, a Velcro-fixed, removable, padded divider, and a mesh zippered compartment with key holder
A writable name tag on the inside of the backpack lid
Applied, internally waterproof zippered compartment on the front, for safe storage of lunch boxes
Attachment loop for a ''Hangie'' cuddly toy on the front
A flexible insert pocket on each side, as Suitable for a bottle holder
Sewn-on zippers on the side pockets can be used for optional safety areas
Carrying loop on the back of the backpack lid
Breathable 3D S-shaped back padding for optimal adaptation to the spine
Height-adjustable "Your Size" carrying system on the back for optimal adjustment of the straps to the child's current height (according to the manufacturer, suitable for children between 100 cm and 150 cm)
Ergonomically shaped, mesh-padded carrying straps with height- and length-adjustable chest strap and load control straps
Adjustable hip belt with mesh-padded hip fins, a zippered compartment on one hip fin
Stable stand and reinforced, waterproof bag base
Reflectors on the front, on the sides, on the carrying straps and on the hip fins
Attachment options for the Sports Backpack
<b>Accessories:</b>
<b>Plastic notebook box</b> protects against dog-ears
<b>Pencil case</b> with a small Velcro pocket and a transparent compartment for the timetable, already filled with colored pencils, a pencil, ruler, eraser, and sharpener
<b>Pencil case</b> with a zippered compartment, pen loops, and dividers
<b>Sports Backpack</b> with a large main compartment, a zippered wet pocket on one side and a slip pocket on the other, a carrying handle, adjustable straps, and reflective stripes on the front. Can also be attached to a school bag
<b>5 Velcro fasteners</b>, which can be removed and replaced