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Can I still change my delivery address after placing my order?
The delivery address can only be changed before dispatch, i.e. before it has been processed by the logistics department. This usually takes 1-2 working days.
Can't find the right answer? Simply use our support.
When will I receive a shipping confirmation?
You will receive a shipping confirmation with a tracking number as soon as your order has left our warehouse.
Can't find the right answer? Simply use our support.
How can I redeem a discount or voucher?
You can enter a discount code or voucher code in your shopping basket during the ordering process. Depending on the promotion or value, this will be applied automatically.
Can't find the right answer? Simply use our support.
How much are the shipping costs?
We do not have a minimum order value or a minimum quantity surcharge. We clearly state the shipping costs on the product pages, in the shopping basket and again on the order page. Delivery within Germany is free of charge for orders over £80.00. Additional customs duties and fees apply for deliveries to countries outside Europe. Shipping costs overview
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Are partial deliveries possible?
We only ship all ordered items in one shipment.
Can't find the right answer? Simply use our support.
What secure payment options are available in the shop?
Credit card, Klarna, PayPal, Google Pay, Apple Pay, bank transfer and other country-specific payment methods. All payments are processed via secure and encrypted connections to protect your data. Payment methods overview
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Can I change the payment method for my order?
You cannot change the payment method for an order that is already being processed. You can cancel the old order and place a completely new order with the desired payment method in our online shop.
Can't find the right answer? Simply use our support.
How does the return process work?
Within 30 days without giving a reason, in the original packaging. The return must be prepaid. Return details
Can't find the right answer? Simply use our support.
How can I cancel my order?
Please cancel your order with our support team. Our customer service will process the cancellation for you immediately.
Can I exchange an item?
Unfortunately, we do not offer direct exchanges. Once we have received and processed your return, we will automatically refund your money so that you can reorder the replacement items you want.
Can't find the right answer? Just use our support.
Can't find the right answer? Simply use our support.
Can I still change my delivery address after placing my order?
The delivery address can only be changed before dispatch, i.e. before it has been processed by the logistics department. This usually takes 1-2 working days.
Can't find the right answer? Simply use our support.
When will I receive a shipping confirmation?
You will receive a shipping confirmation with a tracking number as soon as your order has left our warehouse.
Can't find the right answer? Simply use our support.
How can I redeem a discount or voucher?
You can enter a discount code or voucher code in your shopping basket during the ordering process. Depending on the promotion or value, this will be applied automatically.
Can't find the right answer? Simply use our support.
How much are the shipping costs?
We do not have a minimum order value or a minimum quantity surcharge. We clearly state the shipping costs on the product pages, in the shopping basket and again on the order page. Delivery within Germany is free of charge for orders over £80.00. Additional customs duties and fees apply for deliveries to countries outside Europe. Shipping costs overview
Can't find the right answer? Simply use our support.
Are partial deliveries possible?
We only ship all ordered items in one shipment.
Can't find the right answer? Simply use our support.
What secure payment options are available in the shop?
Credit card, Klarna, PayPal, Google Pay, Apple Pay, bank transfer and other country-specific payment methods. All payments are processed via secure and encrypted connections to protect your data. Payment methods overview
Can't find the right answer? Simply use our support.
Can I change the payment method for my order?
You cannot change the payment method for an order that is already being processed. You can cancel the old order and place a completely new order with the desired payment method in our online shop.
Can't find the right answer? Simply use our support.
How does the return process work?
Within 30 days without giving a reason, in the original packaging. The return must be prepaid. Return details
Can't find the right answer? Simply use our support.
How can I cancel my order?
Please cancel your order with our support team. Our customer service will process the cancellation for you immediately.
Can I exchange an item?
Unfortunately, we do not offer direct exchanges. Once we have received and processed your return, we will automatically refund your money so that you can reorder the replacement items you want.
Can't find the right answer? Just use our support.
The Commuter-Bag Urban QL3.1 from Ortlieb is the ideal companion for style-conscious commuters. This sophisticated bike bag for the rear rack perfectly combines functionality and style. Made from a waterproof Cordura blend, it offers reliable protection for your gear, even in inclement weather. The bag features a dedicated laptop compartment, making it the perfect business companion. Reflective elements on the sides provide additional safety in traffic. Made in Germany, the Commuter-Bag Urban QL3.1 stands for the highest quality and durability. A must-have for anyone who wants to have everything they need on their daily commute!
A4 documents
Key holder
Laptop compartment
Stable stand
Water-repellent
Well-designed, stylish bicycle bag for the luggage rack
Great business companion with laptop compartment and organizer
Made of waterproof Cordura blended fabric
Large main compartment, suitable for A4 folders, closes with a flap and 2 snap fasteners
Inside: a padded laptop compartment with a Velcro flap, 2 zippered compartments, 2 pen loops, and a key holder
A front compartment with a waterproof zipper (compartment is not waterproof)
A sturdy carrying handle with microfiber coating at the top
Removable and continuously adjustable shoulder strap (length: 84-153 cm) with removable padding
Quick-Lock 3.1 fastening system for luggage racks with QL3.1 preparation on the back
Can be mounted on the left or right side of the luggage rack
Sturdy wire for attaching and releasing the Quick-Lock 3.1 fastening system
2 plastic rails at the bottom of the back to protect the luggage rack
Reinforced bag base and stable stand
Reflective elements on the sides
Made in Germany
Protection class IP53: dustproof and splash-proof from an angle of up to 60° to the vertical
Load capacity up to 9 kg
<b>Accessories:</b> 3 QL 3.1 snap buttons for mounting on QL 3.1-ready luggage racks